Disney CFO Says Some Guests “Have More Time Than Money”


In recent years there have been a number of changes to how the Disney parks operate. One of the more controversial changes is the Genie app system. A system where you can reserve a time to ride a specific attraction at a certain time at an extra cost, replacing the old FastPass system. Some have compared this system to the old ticket booth concept when the theme park side of Disney began back in 1955.

Recently the current CFO (Chief Financial Officer) Christine McCarthy spoke at the Morgan Stanley’s 2022 Technology, Media & Telecom Conference as a representative for the company.

While there at a Q&A session she spoke about the crowd capacity at the theme parks most likely not reverting to their pre-Covid numbers as well as a number of character meet-and-greets returning soon. But one topic that has people’s attention was about the Genie app.

While speaking about the application and how it “improves the guest experience” she stated:

Some people have more money than they have time and others have more time than they have money.

She also mentioned on how guests could purchase individual Lighting Lane passes.

Remember this is the same CFO that stated when the prices for food at the parks would increase in addition to smaller portion sizes, joked that the decrease in portion sizes would “help with their waistlines” when talking about guests.

This is also the same Megan McCarthy who took an $11 Million bonus in 2020 while thousands of cast members who were let go during the first year of the COVID-19 Pandemic and had to start food pantries just to stay fed.

Let’s just say that she has not garnered that many positive opinions over her actions and comments.

With Disney stating that they plan to have smaller crowds, the increased ticket prices and the controversial Genie app it seems clear that the company plans on making the parks accessible almost exclusively to the upper class.

But at some point these decisions may affect their bottom line when the average American family decides to visit Universal Studios instead.

Source: WDWNT

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