An “Open Letter From Disney Cast Member” Has Been Circulating And Explains Why Many are Concerned About Reopening

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Last night Disneyland delayed their reopening and a Disney spokesperson has told the Orlando Sentinel “Plans to reopen Disneyland Resort in California have been postponed, but the schedule for the phased reopening of Walt Disney World has not changed.”

Prior to Disneyland’s reopening being delayed, petitions have been circulating for both parks to delay openings over concerns about the pandemic. Currently Orange County, Florida, has been seeing a surge in COVID-19 cases and it has led to anxiety among some Cast Members about the reopening of Walt Disney World.

In response a cast member posted an “open letter” on Facebook. It was shared to reddit.

I am posting the letter so you can read it:

An Open Letter From A Disney Cast Member (Copy & Pasted):

Greetings to you, the reader of this letter. I don’t know who you are, but I know you are either a Disney Cast Member or not, and this letter is addressed to those who are not. I am writing this letter to let non-CM’s, i.e. potential future guests, know about our concerns going forward as Disney World begins to re-open its doors.

There is a whirlwind of feelings swirling around the collective Cast Member morale right now. Personally, I love my job at Disney World, and I miss being there almost every day to make magic, and I know I’m not alone. I know there are many people who love their job, miss it, and are eager to return as soon as we can. However, as eager as we may be to come back, we are also afraid. Cases of COVID-19 in Florida have continued to spike, setting records day after day, and despite this, the state continues to push forward with reopening. The curve was obviously not properly flattened and the disease is still strong and abundant, but more and more people are starting to go out again as if nothing is wrong, and more and more people are becoming frustrated with the efforts to slow the disease such as social distancing and mask requirements. This is our struggle. We want to go back to work because we miss doing what we love, but we don’t want to go back to work because we’re scared of contracting a deadly disease that people are ignoring.

Now, Disney World is making informed and intelligent decisions when it comes to park layout for reopening. Blocked off areas and seats on ride vehicles, limited capacity, increased hand-sanitizer options, mask requirements, etc. They realize that this disease has not gone away and are preparing accordingly. However, the spike in cases is showing that it’s not as safe to reopen as we had previously hoped, and us Cast Members are still incredibly concerned.

Now, this is where this letter is going to turn because it might push some buttons of people reading, but it needs to be said. The main reason we are concerned is not because of getting too close to guests or touching something that’s infected; we are concerned because of how guests can behave when there is not a pandemic, and how potential guests have been behaving now. Cast Members face disgruntled guests on a daily basis. We are yelled at because the weather is too hot; we are yelled at because someone showed up too early or late for their FastPass; we are yelled at because someone didn’t properly time a character meet-and-greet; we are yelled at because one guest was supposedly rude to another; we are yelled at because someone feels something costs too much; we are yelled at because we tell a child they can’t go to a certain place or climb a certain thing because it compromises their safety; we are yelled at because someone’s child is too short to ride a ride and they evidently don’t care about the fact that height requirements are safety measures; we are yelled at because someone can’t cross the street due to a parade taking place and we don’t want to risk them being hit by a float or injuring a performer and themselves as the choreography continues; we are yelled at because someone’s food doesn’t match the expectations they set in their head; some of us are even yelled at because we work in guest relations and someone is telling us instances of these previous examples and are trying to earn some sort of incentive from it. Do you see what I mean? We are berated on a daily basis for enforcing rules, for things beyond our control, and for simply doing our jobs.

These are examples of challenges and issues we face on a daily basis doing our job, and all of these examples are caused by guests who are angry, guests who are ignorant, guests who careless, or sometimes guests who feel some sort of sense of entitlement. And during this time of shutdown, we’ve seen so many people refuse to follow social distance guidelines in place around the country and people who have refused to wear masks for asinine reasons, and these are regulations that will be enforced upon reopening. In fact, Disney will have CM’s who will be specifically assigned to help make sure these rules are followed. And we see non-CM’s voicing their opinions about reopening on the internet, as well.

Some people are excited to get back and have every intent to follow the rules, but there are plenty of people who have been vocal about refusing to wear masks (which you must do to enter the park) or just the extra precautions being implemented, in general. We have also seen people’s feelings towards CM’s who are concerned, or CM’s who have signed or shared petitions to continue the shutdown of the parks until COVID-19 cases actually taper off to form an actually flattened curve. We see people call us lazy freeloaders who just want to live off of the extra unemployment money (Florida’s unemployment system has actually put many CM’s in dire straights due to delays and ever-present issues); we see people tell us to quit our job that we love if we’re so afraid of reopening; we see people generally consider us expendable, viewing our health as potential casualties they wouldn’t mind risking in the name of their vacation; we see people treating us without humanity.

We are not afraid of coming back to work because we’d lose unemployment bonuses (if you have a problem with those, take it up with the federal minimum wage that hasn’t been raised to accommodate inflation and companies that pay their workers less than they should); we are not afraid of coming back to work because we’re lazy and we like doing nothing (as I said, so many of us love this job and miss it so much); we are afraid of coming back because we’re afraid of rude guests who will not follow rules meant to keep everyone safe and therefore endanger us. We have already seen such examples, including someone working in Disney Springs who was spat on by a guest. That’s right, we are afraid of you, the potential guest. If we face guests when there’s not a pandemic who do not regard our safety and do not regard our humanity, adding a potentially deadly disease with no vaccine and the resulting increase in regulations makes things much more frightening for us.

So to the potential guest, this is what I ask of you: if this timeline of reopening continues and you are going to visit the parks during this new and unprecedented period of Disney history, please have some humanity. Please listen to every cast member who does their job and encourages you to follow the guidelines put into place for the safety and health of both you and us. Please understand the concerns we have with reopening and try to empathize instead of criticize. For us, it’s either we return to work when we’re called back or risk losing our jobs, and we don’t want the choice to be contract a deadly disease or lose a job we love in a terrible economic period. You can help make sure this doesn’t happen, and you can do that by following the new guidelines and respecting the safety and emotions of our frontline cast members. If you don’t want to wear a mask or you’re frustrated with the temporary changes being implemented, please wait to visit until the disease is properly controlled and the guidelines have been lifted. And once that happens, once everything is back to normal, I implore you to remember this letter, and to remember the time that CM’s were putting their lives on the line to make sure guests like yourselves were happy. I implore you to remember the examples of everyday challenges listed earlier and to do your best to not add yourself to this growing list. I implore you to be understanding and kind to us Cast Members during this scary time and beyond, which will help make your vacation magical for you and for us. We want to see you again, and I know you want to see us again, but if you’re not going to help us all be safe, then all of us can wait.

Sincerely, A Disney Cast Member.

This is why I keep saying that whether you agree with the rules or not, Disney does have the right to enforce the rules on their property. They have them set up and if you visit you will need to obey them. If you don’t like the rules, just don’t go. Honestly, I think people should wait because you are paying the same price, or more, for a lessened experience.

Disney Cast Members are what make the parks. I have said it before and I will say it again. They will do whatever they can to help you, and often go above and beyond to do so. Please remember that and please follow the rules and watch your kids!

What do you think? Comment and let us know.

Sources: Reddit, Orlando Sentinel

Kambrea Pratt
Disney has been a big part of my life for years--from family trips to WDW to growing up on Disney classics, TV, and movies. Prior to Pirates and Princesses I successfully ran social media and websites since 2010. I've also been a public speaker and presenter since 2007. I'm the co-host for the YouTube channel Clownfish TV as well as the podcast/ Youtube Pirates and Princesses (PNP) channel. Former contributor, online personality and acting social media manager at The Kingdom Insider (which we built from the ground up and ran from 1997-2019 --Thom didn't quit FYI) Pirates and Princesses was started by my husband and I several years ago. We loved Disney and wanted to honestly cover all aspects from pop-culture to the parks from a consumer focused stance. Living OUR happily ever after getting to do what we love with our two kids! Creating fun content and building new things. Certified art teacher, and mom. Opinions are all mine.

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