Was your Disney Plus account hacked? It’s possible, since it has been confirmed that Disney+ account login credentials were being sold on the dark web less than a week after Disney launched their new streaming service.
This security breach, in addition to the reported outages and other technical malfunctions that Disney Plus had on launch day, is not a good look for the Mouse House.
How was Disney Plus hacked?
According to the BBC, thousands of Disney Plus subscribers had their accounts hijacked and Disney has yet to adequately answer customers as to how exactly this even happened.
“Disney takes the privacy and security of our users’ data very seriously and there is no indication of a security breach on Disney+,” a Disney spokesperson said.
Disney doesn’t believe the breach was on their end (and I’m sure they wouldn’t admit to it even if it was) but to be fair it could have been third party malware or hackers using passwords that were used in conjunction with the same email on other sites that were hacked.
From the BBC…
But Jason Hill, a lead researcher with CyberInt, says it looks like many were stolen because people use the same passwords for different sites.
Mr Hill said that hackers can lift someone’s password from a different site which has previously been hacked and then try it on a new site, like Disney+. If it works, they steal the account.
While that’s fine and dandy in retrospective, many Disney Plus users are not happy about the situation and they’re taking to social media to voice their displeasure with Disney.
@disneyplus HUGE security issue- all Disney accounts are linked together so they have the same password. This means a hack on one is a hack on all. Spending the morning on the phone with Disney Vacation Club. Got access back to DVC and https://t.co/v9x89JdYtW but not Disney+ 🙁
— Alicia (@juliothegato) November 17, 2019
So not only does this suck but it also goes towards something I was noticing with Disney+ the security seems from the same era as the first lion king film. That is to say lacking. If your account was hacked there is next to no way to log everyone out. https://t.co/I4YqpgMZXL
— KurtzOperations (@KurtzOperations) November 17, 2019
How to Keep Your Disney Plus account from Being Stolen
Security experts always recommend unique passwords that is difficult to guess for each website. If you are having trouble remembering all those passwords, there are services and apps out there that can help. (See this list to get started.)
Two-factor authentication is also highly recommended, but Disney+ currently doesn’t offer it.
How do I know if my email is on the dark web?
If you want to know if your Disney Plus email and password has been compromised on the dark web, there are services that manage that as well.
If you are a Capital One customer, their Creditwise app monitors your email address for dark web activity in addition to keeping tabs on your credit score. Experian and other credit card providers have similar apps.
For more on how to scan the dark web for your private data, check out this article.
Will Disney Plus improve? Is Disney Plus still worth it?
We’ve said before that Disney is understandably going to hit some technical speed bumps with their new streaming service as they get things up to speed.
Much of the criticism users have had of Disney Plus stems from the fact that this is Disney we’re talking about — the largest entertainment entity on the planet. And people expected, well, more from them on launch day.
They’d better get it together quick, because HBO Max is nipping at their heels.
But for now, the massive archive of classic Disney material at $6.99 / month is, in our opinion, still worth it. For now.
Just pick a better password.