Universal Orlando Has Postponed Monthly Flex-Pay Payments As of March 25th

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Right now there are a lot of unknowns for a lot of people and Universal Orlando is doing that they can to ease the burden a bit for their Passholders. Unlike Disney they are postponing monthly FlexPay payments for their Annual and Seasonal Passholders until further notice.

Here is the information Universal Orlando has up on their site:

Universal Orlando Annual Pass Updates

How will my Pass be affected?
All Annual and Seasonal Passes will automatically be extended by the number of days our theme parks are closed. There is no action required from the Passholder. Existing benefits and restrictions will continue to apply.

Will my monthly payment be charged during the park closure?
If you are signed up with FlexPay, we have postponed all monthly payments effective March 25, 2020. We will be in touch with further details on when payments will resume. If you need to make any changes to your credit card information, please contact Passholder Services at 1-888-5-FLEXPAY.

Will there be changes to blockout dates for Seasonal and Power Passes?
Current blockout dates remain and can be found www.universalorlando.com/apblockout and any future updates will be communicated.

So far Universal Studios Hollywood does not have this wording for their Passholders, however it does say:

What if I have an Annual or Season Pass?
Annual or Season passes will be extended by the number of days our theme park is closed (for those who purchased Annual Passes using FlexPay, additional information will be forthcoming). Existing benefits and restrictions will continue to apply.

With additional information forthcoming, it is very possible they will also have FlexPay paused. We will keep an eye on it.

This all comes days after Disney was under fire for denying cancellations on their monthly payments for people who can’t pay due to income or job losses associated with the Coronavirus pandemic and shut-downs.

Universal has also been much better about communication with their customers and guests than Disney has been. I think it hasn’t gone unnoticed.

What do you think? Comment and let us know.

Source: Universal Orlando, Universal Hollywood,



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