Universal Orlando Has Postponed Monthly Flex-Pay Payments As of March 25th

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Right now there are a lot of unknowns for a lot of people and Universal Orlando is doing that they can to ease the burden a bit for their Passholders. Unlike Disney they are postponing monthly FlexPay payments for their Annual and Seasonal Passholders until further notice.

Here is the information Universal Orlando has up on their site:

Universal Orlando Annual Pass Updates

How will my Pass be affected?
All Annual and Seasonal Passes will automatically be extended by the number of days our theme parks are closed. There is no action required from the Passholder. Existing benefits and restrictions will continue to apply.

Will my monthly payment be charged during the park closure?
If you are signed up with FlexPay, we have postponed all monthly payments effective March 25, 2020. We will be in touch with further details on when payments will resume. If you need to make any changes to your credit card information, please contact Passholder Services at 1-888-5-FLEXPAY.

Will there be changes to blockout dates for Seasonal and Power Passes?
Current blockout dates remain and can be found www.universalorlando.com/apblockout and any future updates will be communicated.

So far Universal Studios Hollywood does not have this wording for their Passholders, however it does say:

What if I have an Annual or Season Pass?
Annual or Season passes will be extended by the number of days our theme park is closed (for those who purchased Annual Passes using FlexPay, additional information will be forthcoming). Existing benefits and restrictions will continue to apply.

With additional information forthcoming, it is very possible they will also have FlexPay paused. We will keep an eye on it.

This all comes days after Disney was under fire for denying cancellations on their monthly payments for people who can’t pay due to income or job losses associated with the Coronavirus pandemic and shut-downs.

Universal has also been much better about communication with their customers and guests than Disney has been. I think it hasn’t gone unnoticed.

What do you think? Comment and let us know.

Source: Universal Orlando, Universal Hollywood,


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Kambrea Pratt
Disney has been a big part of my life for years--from family trips to WDW to growing up on Disney classics, TV, and movies. Prior to Pirates and Princesses I successfully ran social media and websites since 2010. I've also been a public speaker and presenter since 2007. I'm the co-host for the YouTube channel Clownfish TV as well as the podcast/ Youtube Pirates and Princesses (PNP) channel. Former contributor, online personality and acting social media manager at The Kingdom Insider (which we built from the ground up and ran from 2017-2019 --Thom didn't quit FYI) Pirates and Princesses was started by my husband and I several years ago. We loved Disney and wanted to honestly cover all aspects from pop-culture to the parks from a consumer focused stance. Living OUR happily ever after getting to do what we love with our two kids! Creating fun content and building new things. Certified art teacher, and mom. Opinions are all mine.