The expansion of the mobile ordering system at Universal Orlando during 2020 was an unmitigated disaster. Dining queues were excessively long with people waiting a hour just to get popcorn and/or a soft drink. Now there were parts of Universal Orlando’s mobile ordering system that worked but there were far more misfortunes than success. As a result of this almost all in-park mobile ordering was eliminated early in summer season. Ironically, when this change happened, food wait times lowered.
Recently, Universal Orlando has returned mobile ordering to a few of their quick service options. Some noticeable exclusions are both Wizarding World places, Green Eggs &Ham, and anything in Fast Food Boulevard. Universal Orlando kept it for a few of the quick service places in CityWalk all along. Mobile ordering has been available at Louie’s Italian Restaurant as only place in-park which mobile ordering has been available for a while. It has now been joined by new mobile ordering places:
- The Burger Digs
- Captain America Diner
- Café 4
- Thunder Falls Terrace
- Café McGurkus Café Stoo-pendous
- Pizza Predattoria
- Fire Eater’s Grill
- Croissant Moon Bakery
- Cinnabon (in Islands of Adventure)
All these new additions to mobile orderings are pickup only. After placing your order, you then go at the designated time to the area designated for mobile pickup. So far, this system is working well.
It is interesting to note that the preceding inefficient table delivery mobile ordering system has not returned. For table delivery, you could not complete the order until you are seated at a table, since it will ask for your table number. Once you enter the table number and complete the order, your order will be prepared. That method was very slow and led to long waits.
This return of mobile ordering during a traditionally slow time of year might be to work out the kinks of new version. Currently, very few guests are choosing to use mobile ordering. This could be due to fact that veteran guests were burned by the previous system. Similarly, the return of mobile food ordering has not been promoted much either. We can only hope this version of mobile ordering works better than the previous one.
Pirates & Princesses (PNP) is an independent, opinionated fan-powered news blog that covers Disney and Universal Theme Parks, Themed Entertainment and related Pop Culture from a consumer's point of view. Opinions expressed by our contributors do not necessarily reflect the views of PNP, its editors, affiliates, sponsors or advertisers. PNP is an unofficial news source and has no connection to The Walt Disney Company, NBCUniversal or any other company that we may cover.