Prompted by cultural conditions to reduce contact, the use of mobile food ordering and mobile hotel check-in has increased. Universal Orlando in recent times has added the ability to do mobile check in to your resort stay. For my most recent stay at Surfside Inn and Suites at Universal Orlando Resort in September 2021, mobile check-in was useful.
Now to clarify, mobile check in at Universal Orlando is not like at Walt Disney World. Also, I am not sure it reduces contact. You can only pay with your debit/credit card for mobile check-in. You cannot use cash and/or gift cards for payment. Also, you will still need to visit the check-in counter upon arrival.
If the idea of having to still go to the counter for something called mobile check-in seems odd, you are correct. However, that is the system.
At Surfside, you go to mobile check-in counter and the next available team member gets your info, answers any questions, and gives you room keys.
Mobile check-in starts the day before, when you get an email from Universal Orlando. You must have booked directly with Universal Orlando or make sure your travel agent gets you an email so you can mobile check in.
In this email, you will have a link to confirm check-in and complete payment, leaving you the basic room key pickup when you arrive.
At Surfside specifically, the check-in area is to the left of the main entrance. Once you turn left to go towards the check-in desk, look for mobile check-in sign on far left of main check-in area. Do not be surprised if you see no team member at the mobile check-in desk. This was the worst part of this process since I had to wait a while for a team member to assist me. The team member may be gone a significant amount of time finding my room key that was prepared in advance.
It is difficult to complain about my one night stay at Surfside for $69 plus tax. Still, the mobile check-in system needs work at Universal Orlando.
Yes, a comparable resort hotel elsewhere could be three times as expensive (Looking at you All-Stars) Mobile check-in is a nice service that over time should improve guest satisfaction.
Maybe you can come enjoy this hotel soon. Hopefully, this will help you enjoy check-in process more than normal.
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