Today, at 7AM PDT/ 10AM EDT, was the release of the March line for Minnie Mouse: The Main Attraction, and it was, as one person put it, “a blood bath.”
I have purchased the items each month and have had very little trouble doing so, but this time took me 40 minutes and three separate orders to get items.
Here’s my story:
I was lucky enough to see the items when they came up, but for some new items didn’t load until 10:15 EDT, and added them to my cart. Prior to the release I had made sure I was logged in and had updated my information for my credit card.
When I went to check out it made me re-do everything again, then processed for several minutes before kicking me off and emptying my cart. This happened repeatedly for me and many other individuals.
One time I even got a Fairy Godmother message that said it was saving my cart, then it doubled my items in my cart, which put me over the “1 per customer” allowance. Then I had to spend several minutes trying to get my cart worked out to even attempt to check out.
This month was compounded by the fact that the Disney Stores have closed, however the stores will be getting their allotment when they re-open, so the same amount available online for a lot more people.
It was a disaster.
just ordered something from the minnie mouse main attraction thing i hated this whole experience thanks
— ♡ jessica (@piccologf) March 21, 2020
@Disney I’m trying to buy the Minnie Mouse main attraction plush+pins and your website isn’t let me. This is REALLY upsetting. It makes me want to stop collecting this! #disney #minniemouse
— Nikki (@nickblake00) March 21, 2020
Literally the worst website experience I couldn’t even get it into my cart before it sold out and when it did go in it WAS GONE. TRASH. DONT PARTNER WITH DISNEY IF THEY CANT SUPPORT THE TRAFFIC.
— Sarah McG (@inanelyme) March 21, 2020
Tried to get the pins but it wouldn’t accept any form of payment. Had them in my cart as soon as they were out. Then the website booted me out twice before finally telling me they were sold out. Website took forever to load. They weren’t ready and now many collectors are out
— Vannessa (@vannenanne) March 21, 2020
It’s sold out already i’ll try it even took 10 mins to pop up by then it was all gone . I’m sad 😔 people are going to resell for ridiculous price
— prettylilmonster (@lifesizebrat_) March 21, 2020
And they already are:
Nothing like counting your chickens before they hatch. Disney often cancels orders if they run out. I wouldn’t put anything up unless I had it in my hand. A lot of people who did get through are worried they will get the order cancellation notice.
People do understand that the stores had to close. Not many were complaining about that, but Disney knew it was going to sell faster than normal with considerably more people trying to get the items. The site struggles on these and they really should have made sure it could handle it. But hey at least it wasn’t toilet paper.
Also, if you tried calling they just would say “the lines were busy” and hung up on us several times.
Sure, they will eventually come to the retail stores, and that is great for everyone who has access to one, but not everyone does. Hopefully it goes much smoother next month.
Source: Disney, Twitter
Pirates & Princesses (PNP) is an independent, opinionated fan-powered news blog that covers Disney and Universal Theme Parks, Themed Entertainment and related Pop Culture from a consumer's point of view. Opinions expressed by our contributors do not necessarily reflect the views of PNP, its editors, affiliates, sponsors or advertisers. PNP is an unofficial news source and has no connection to The Walt Disney Company, NBCUniversal or any other company that we may cover.
