The night new Riviera resort opened, a guest was in one of the pull-down “Murphy beds” mounted to wall, and it fell off and landed on top of them. This prompted notices being given to guests instructing them not to use those beds.
Well that issue was reportedly fixed and guests were again able to use the beds, according to DVC News.
But now it appears that an issue has returned with guests being told not to use the larger, pull-down, convertible sofa beds.
Guests were instructed via signs placed in their room and voice mail messages that the beds were out of order.
But, for the Tower Studios rooms, that is the only bed in the room. The Tower Studios are meant to be the “economy” rooms that sleep 2. The bed offered in those rooms is a queen-sized pull down bed.
As a result those guests were “forced to relocate to a One Bedroom villa around midnight December 24th. Other guests were able to remain in their villas, using air mattresses provided by resort staff. Some parties had the mattress from the pull-down placed directly on the villa floor.”
These room range in price from about $370 to $640 per night (depending on time of year) and they had to sleep on an air mattress or the bed mattress on the floor.
Apparently it isn’t just impacting the Riviera:
“Reports have also begun to emerge of similar issues in the newly-renovated villas at Saratoga Springs. Signs affixed to the convertible sofa beds read as follows:
We apologize for the inconvenience. This bed is out of order and for your safety, it cannot be used at this time. We want to ensure your stay is as comfortable as possible. If you had planned to use this bed, please contact the Front Desk so alternative arrangements can be provided.
If you purchase a Disney Vacation Club time-share or even if you pay outright, it isn’t unreasonable to expect higher quality for the costs associated with these rooms.
I understand they are new and issues can happen, but it seems like there have been a lot of issues. According to the DVC News site “Promises of compensation have been made to some guests, along with a commitment to have the issue resolved within 48 hours.”
Hopefully, this will all get straightened out soon. I’m sure it’s a priority for Disney.
What do you think? Comment and let us know.
Source: DVC News, Hat Tip to WDWNT