Disney Parks Blog Posts Update about the Skyliner Incident and Adjustments


We reported earlier today about the Skyliner being open again at Walt Disney World.

The Disney Parks Blog has just posted an article reiterating that and adding some more information about what they are doing moving forward.

We know many of you have been looking for an update on Disney Skyliner and are glad to share that it has reopened to guests today. Following a complete review with the manufacturer, we’ve made adjustments to our processes and training, and we are improving how we communicate with guests during their flight with Disney Skyliner.  We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays on Oct. 5.

Beginning today, guests may travel aboard Disney Skyliner from 8 a.m. to 10:30 p.m.  However, system updates later this week will result in the following modified operating hours for Oct. 16-18:

  • Oct. 16:  The Disney Hollywood Studios line will be closed while the other two lines will be available from 1 p.m. – 10:30 p.m.
  • Oct. 17-18: All lines will be open from 1 p.m. – 10:30 p.m.

Similar to ski lift systems, Disney Skyliner may slow or come to some stops during the ride, particularly when we need to accommodate guests who require additional time to load their cabin.  We want to assure you that the comfort of every guest is important to us.

As a reminder, Disney Skyliner connects Epcot and Disney’s Hollywood Studios to four Disney resort hotels: Disney’s Art of Animation Resort, Disney’s Pop Century Resort, Disney’s Caribbean Beach Resort (and the forthcoming Disney’s Riviera Resort, a Disney Vacation Club resort set to open Dec. 16, 2019).

We greatly appreciate your ongoing patience and understanding, and we look forward to welcoming you back aboard Disney Skyliner.

I’m glad they are adjusting the way they communicate with guests on the Skyliner. One of the biggest complaints, aside from being trapped for 3 hours with no restroom or enough emergency supplies, was the blaring announcements every so many minutes about it being delayed, but no real information was given to keep the trapped guests updated. Had they communicated better I think it would have made it a bit easier on people who were stuck.

As for their update, other than mentioning the manufacturer and blaming training, they really haven’t addressed what happened. So the only information here is an apology, a “we will communicate better” if or when it happens again, we are training people better, and them saying it goes slow when people load and unload so people don’t panic if it stops in the air.

I think many would feel better if an actual cause was given for the issue. The rumor was that a sensor malfunctioned and didn’t tell the incoming cars that a vehicle had been stopped or slowed down. Yes the vehicles move slowly, but when they kept running into each other it caused glass to break and cars to slightly pile up. It was slow, yes, but the speeds and force were still enough to break the glass out of the first car.


(Photo: WDWNT)
(Photo Credit: All Access Disney on Instagram)

We are hoping for a better explanation, but I doubt we will ever get one. Again, no one was seriously hurt and for that we can all be thankful.

In the meantime it is running again. On one hand I think you are safe to ride it because Disney isn’t going to allow guests on it if it is unsafe after the PR nightmare they got last time. But on the other hand, they have it scheduled for more checks later this week. So use your own judgement. For me I would ride it. I think it would be safe enough if they are opening it back up.

What do you think? Comment and let us know

Source: Disney Parks Blog


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