Disney is Surveying Guests about ‘Star Wars: Rise of the Resistance’ Boarding Group Process

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Apparently Disney is sending out guest surveys to boarding pass group guests about the process and what they think could make it better.

This news comes from @DrewDisneyDude on Twitter (with hat tip to WDWNT )

The survey asks questions like:

Which of the following would have been your preferred choice in order to ride Star Wars: Rise of the Resistance?

The answer choices were:

  • I prefer a virtual queue that allows me to do other things in the park, even if I can’t choose when I will ride.
  • A combination of limited Disney FastPass+ selections and a traditional standby line.
  • I prefer that everyone wait in a traditional standby line, even if I have to wait a long time.

Another one asked about the experience in general:

  • We were on the ride when it got interrupted and were unable to get back on.
  • We were waiting inside to get on the ride, but it got interrupted and we had to leave.
  • Our boarding group was called, but the ride was then unavailable and we were unable to ride.
  • Our boarding group was called but we didn’t go back to ride it.
  • Our boarding group was never called
  • We arrived too late to join a boarding group
  • We wanted to ride, but we didn’t know about the park boarding groups before we arrived at the park.
  • Other (please specify)
  • I didn’t experience any challenges riding Star Wars: Rise of the Resistance on my previous visits.

There were many more parts in the Rise of the Resistance survey including this talking about the guest experience. Great to see Disney asking about this. 😁 #RiseoftheResistance pic.twitter.com/rxNCEl7XGC

— Drew the Disney Dude (@DrewDisneyDude) January 27, 2020

It’s a bit interesting though. 1. A couple of the questions were for people who didn’t get a boarding group, so it must have gone out to more than just those who rode the attraction.

2. Disney must be getting a lot of complaints to put this out there.

3. Breakdown issues are the point of the whole first part of answers on the second question.

We keep getting told “you are being too critical. It’s normal!”  Yeah. We are completely aware that breakdowns with new attractions is to be expected, but this one has more than it’s fair share of issues. So much so that it was the subject of not one but the three first options on the survey. It’s more than normal. Not saying they can’t get it worked out and fixed, but it has been statistically significant.

I do agree with @DrewDisneyDude with his opinion on a solution. I think it would solve a lot of the issues with the points made about people not getting a group or about not knowing you needed to be there early.

 

I think a lot of people are unaware that you need a boarding group. Unless you follow the blogs or are specifically told this, it’s highly likely that you would not know. I’m sure Disney has gotten a lot of complaints from people. You spend a lot of money to visit and perhaps you only have one day/one park tickets, then you don’t find out till you get there later that you had to be there by 7AM to even try for a spot.

I would not want to be in guest relations at Disney’s Hollywood Studios right now.

No matter what I think, we can all agree there has to be a better way. My recommendation is to wait for a few months after a new attraction opens, by then it should calm down.

Source: @DrewDisneyDude, WDWNT,


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Kambrea Pratt
Disney has been a big part of my life for years--from family trips to WDW to growing up on Disney classics, TV, and movies. Prior to Pirates and Princesses I successfully ran social media and websites since 2010. I've also been a public speaker and presenter since 2007. I'm the co-host for the YouTube channel Clownfish TV as well as the podcast/ Youtube Pirates and Princesses (PNP) channel. Former contributor, online personality and acting social media manager at The Kingdom Insider (which we built from the ground up and ran from 2017-2019 --Thom didn't quit FYI) Pirates and Princesses was started by my husband and I several years ago. We loved Disney and wanted to honestly cover all aspects from pop-culture to the parks from a consumer focused stance. Living OUR happily ever after getting to do what we love with our two kids! Creating fun content and building new things. Certified art teacher, and mom. Opinions are all mine.