Disney Claims Their Lagging System Was Due to User Error Not a Glitch


If you have been trying to get Disney Park Pass reservations and have hit long wait times and issues, you aren’t alone. But according to Disney it’s due to users “trying to book before it was their turn.”

Here’s what CBS says they were told by a Disney Spokesperson:

A Disney spokesperson told CBS MoneyWatch the reservation system had no such glitch. Disney had made the system available Monday first for people with a previous Disney World resort reservation, the spokesperson said. The system will be available for annual pass holders this Friday and for the general public on Sunday. 

People who couldn’t reserve Monday probably thought it was a glitch, but in reality, they were likely trying to book before it was their turn, the spokesperson said.

While I do think that could account for part of the issue, there were plenty of people who were trying to book properly that faced long wait times and blank screens. Disney has had similar issues with deals in the past as well as all the trouble they have on their Shop Disney site. Maybe it’s time Disney just admits they need something better.

Twitter disagrees with the Disney Spokesperson:



The problems seem to be continuing today with the release of 2021 packages with long wait times.

I get that a lot of people want to go, and I’m sure that some of the issues could be user error, but this is an ongoing problem. Disney is going to require the Park Pass Reservation well into next year, so the issues need to be addressed.

Just so you know Annual Passholders can book their Park Passes on Friday, June 26th and then the general public can book theirs on Sunday, June 28th.

What do you think? Comment and let us know.

Source: CBS, Twitter

Pirates & Princesses (PNP) is an independent, opinionated fan-powered news blog that covers Disney and Universal Theme Parks, Themed Entertainment and related Pop Culture from a consumer's point of view. Opinions expressed by our contributors do not necessarily reflect the views of PNP, its editors, affiliates, sponsors or advertisers. PNP is an unofficial news source and has no connection to The Walt Disney Company, NBCUniversal or any other company that we may cover.